Limited Warranty & Procare Program
Warranty program guidelines, claim process, and shipping instructions
Standard 90-Day Manufacturer’s Warranty
Each Flashforge 3D printer is manufactured with the strictest production standards and goes through vigorous quality control procedures before it is shipped out. To give Flashforge owners an assurance for their investments, all Flashforge 3D printers are shipped with a standard 90-day manufacturer’s warranty. Warranty extensions are available through our ProCare Extended Warranty program.
Please review the warranty terms and conditions below for more details.
ProCare Extended Warranty
Available to all Flashforge 3D printer owners, ProCare Extended Warranty programs are offered to those seeking a peace of mind for their investments. Through extended warranty, Flashforge owners can be rest assured that their beloved machines will be fully protected under the same perks as the standard 90-day warranty and guaranteed to continue operating at its maximum potential.
*FLASHFORGE USA reserves the right to modify and update the terms and conditions for its standard 90-day warranty, ProCare 6-month Extended Warranty, and ProCare 12-month Extended Warranty program (herein referred to as Warranty Programs). The terms and conditions outlined below are effective as of March 5, 2014.
Filing for Warranty Claim
3D printing is very exciting and can be quite addicting (just ask our technicians who are constantly printing in our 35,000 sq. ft. facility). FLASHFORGE USA fully understands that the nature of warranty claims can be a hassle for our customers and leaves them without a machine for the duration of the claim. Most of the time, issues can be resolved by reaching out to our Product Specialists. Our team of experts is here to assist with any challenges you may be facing with your machines and help you overcome it. If the issue cannot be resolved, the Flashforge Product Specialist will initiate the warranty claim and walk you through the process.
Warranty Terms & Condition
- Warranty Programs only apply to units purchased from FLASHFORGE USA and its authorized resellers and distributors. For units purchased outside of the authorized network, please contact the respective vendor for warranty work. Note: FLASHFORGE USA and its authorized service centers also provide service and repair. Please contact us for more detail.
- Warranty Programs are valid for the original purchaser of Flashforge products and cannot be transferred. The product must be purchased brand new with original invoice and serial number (if applicable).
- Warranty claims will be serviced through the repair or replacement of the defective part. FLASHFORGE USA shall determine, at its sole discretion, the method of servicing that will be applied to the claim.
- The duration of the standard 90-day warranty begins on the date of the original purchase. ProCare extended warranty begins the moment following the expiration of the standard 90-day warranty. Parts that are replaced under the Warranty Programs also fall under its original warranty duration and do not restart.
- For quality control purposes, FLASHFORGE USA reserves the right to request return on defective parts in exchange for new parts.
- *Warranty claims must go through FLASHFORGE USA before servicing can be performed. Any RMA received as a warranty claim without approval from FLASHFORGE USA shall be denied, no exceptions.
Causes that void warranty claim include
- Damage caused by accidents, submerging in water, acts of nature or negligence
- Tampering of the serial number and/or removal of identification stickers.
- Product failure as a result of installing aftermarket components.
- Unit(s) or part(s) received that is in working condition and not defective. FLASHFORGE USA reserves the right to collect service or return shipping charges at the expense of the customer.
- The customer is responsible for shipping or delivery of the unit(s) or part(s) to FLASHFORGE USA designated service location.
- FLASHFORGE USA will choose the shipping method back to the customer and incur any shipping charges.
- Please notify our RMA department for shipping to an address other than what was on the original invoice. Additional documents are required as proof of address change.
- FLASHFORGE USA is not liable for damages caused by the shipping provider during transit back to our customer.